Shipping & Policy

At RoohMantra, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, contact us or use our services.

By using our website, you agree to the terms mentioned in this Privacy Policy.

Payment Information

If you make payment through our website, your payment details are processed through secure third-party payment gateways.

RoohMantra does not store your full card details, UPI PIN, net banking password or sensitive payment credentials.

Payment processing is handled by trusted payment service providers.

How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders
  • To contact you regarding your purchase
  • To provide customer support
  • To send order updates through SMS, WhatsApp or email
  • To improve our products, website and services
  • To prevent fraud or misuse of our website
  • To send offers, product updates and promotional messages, only where permitted

We do not use your personal information for any illegal or unauthorized purpose.

Access Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss or disclosure.

However, no online platform can guarantee 100% security. Customers are advised not to share sensitive information like OTP, UPI PIN, passwords or banking details with anyone.

RoohMantra will never ask for your OTP, password or UPI PIN.

Your Rights

You may contact us to:

  • Update your personal information
  • Request correction of wrong details
  • Ask questions about your data
  • Request removal from promotional communication

For any privacy-related request, contact us using the details below.

Changes to This Privacy Policy

RoohMantra may update this Privacy Policy from time to time. Any changes will be posted on this page.

Customers are advised to review this page regularly for updates.

Shipping & Policy

Shipping Information

  • Orders are usually processed within 1–2 business days after confirmation.
  • Delivery usually takes 3–7 business days, depending on your location and courier service.
  • Shipping charges may vary based on order value, location and current offers.
  • Once your order is shipped, tracking details will be shared through WhatsApp.

Return & Replacement Policy

Perfume and perfume oils are personal care products, so opened or used products cannot be returned.

Replacement is available only if:

  • Wrong product received
  • Damaged or leaked product received
  • Missing item in package

Please contact us within 24 hours of delivery with clear photos or an unboxing video.

Cancellation Policy

  • Orders can be cancelled only before they are packed or shipped.
  • Once the order is shipped, cancellation may not be possible.

Need Help?

For shipping, order or replacement support, contact us:

WhatsApp: +91 78018 68018
Email: info@roohmantra.in